FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
General
Below are some common questions
What products do you offer?
We offer a wide range of vape pods, e-liquids, and vape accessories.
Is vaping legal in my area?
Please check your local laws and regulations regarding vaping products before making a purchase.
How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 1 hour of placement. Contact support immediately.
My discount code is not working, what do I do?
Please check if the code is entered correctly and ensure it has not expired. Some codes have specific terms and conditions. If the issue persists, contact our support team for assistance.
Payment
Below are some common questions about payment
What payment methods do you accept?
We accept credit/debit cards, online banking, and e-wallet payments.
Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your information is safe.
Can I pay via cash on delivery?
Currently, we do not offer cash on delivery. All payments must be made online.
Do you offer refunds for canceled orders?
Yes, refunds are processed within 5-7 business days for canceled orders.
Are there any hidden fees?
No, all prices are transparent, and any applicable fees are displayed at checkout.
Support
Below are some common questions about support, shipping, and returns
How can I contact customer support?
You can reach us via Whatsapp at 0189726495 or through our Contact Us page.
What is your return policy?
We accept returns within 7 days for unused and unopened items. Please contact support for assistance.
Do you offer warranties on your products?
Yes, most of our products come with a manufacturer warranty. Check the product page for details.
How long does shipping take?
Shipping usually takes 3-5 business days depending on your location.
What if I receive a defective product?
Contact support immediately, and we will assist with a replacement or refund.